Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@moonhero.app. If your return is accepted, we'll send you instructions on where and how to send your package, along with a return shipping label. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at support@moonhero.app.

Damages and issues
Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
We cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We'll notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 5 business days. Please remember it can take extra time for your bank or card company to post the refund.

If more than 15 business days have passed since we approved your return, contact us at support@moonhero.app.