If it is not right, you have 30 days from delivery to send it back.
How to start a return
Email us at support@moonhero.app within 30 days of delivery and include your order number. If your return is accepted we will send you a return shipping label and instructions on where to send it.
Please contact us first. Items sent back to us without requesting a return cannot be accepted.
Condition
Items need to be unused, in the same condition you received them, and in their original packaging. You will also need your receipt or proof of purchase.
Refunds
We will let you know once we have received and inspected your return, and whether the refund was approved. If it is, your refund goes back to the original payment method within five business days. Your bank or card company can take a little longer to post it.
If more than 15 business days have passed since we approved your return, email us and we will chase it.
Damaged, faulty or wrong item
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, send us a photo and we will replace it or refund you in full. You will not need to send it back.
Exchanges
The fastest way to swap for something else is to return what you have, and place a new order once the return is accepted.
What we cannot take back
Sale items and gift cards.
Any questions, email support@moonhero.app.